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Business Response
Time for down system maximum 3 business hours - During
Business hours. After 2pm, request will be processed by 9am the
next business day. ConnectNC, Inc
makes no guarantees that your issue will be resolved within your
response time due to different degrees of severity.
Enterprise Response
Time for down system maximum 1 business hour - During
Business hours. After 2pm, request will be processed by 9am the
next business day. ConnectNC, Inc
makes no guarantees that your issue will be resolved within your
response time due to different degrees of severity.
Business Support
clients in need of additional hours beyond their allotted time
will be billed at our current labor rates
discounted by 10%.
Enterprise Support clients in need of additional hours
beyond their allotted time will be billed at our current
labor rates discounted by 13%.
Schedules
requested work by customer is required to be scheduled 2 weeks
in advance.
Support required beyond normal
business hours (Monday - Friday 9am - 5pm) please add $50/hour
in addition to the hours in the support plan.
Residential
Customers please call
for Computer support packages available. |
