How to add a credit card for your recurring services Print

To add or change your credit card for your recurring services, here's all you need to do.

First, login to your account management portal.  Here's the link for account management.

https://connectnc.com/clients/index.php?rp=/login   (The password isn't the same as your email address unless you've logged in to make it so.  In a lot of cases, customers need to reset their passwords, which is easier than guessing too many times.)

This article will describe how to reset your password:
https://connectnc.com/clients/index.php?rp=/knowledgebase/169/How-to-reset-your-account-management-password.html

Once you're logged in to the portal, follow these simple steps.

1. Click on  Billing in the menu at  top
   
   
   
   
2. Choose Payment Method from the drop down menu.
   
   
   
   
3. Click the Add New Credit Card button.
   
   
   
   
4.  Fill in the information and click on Save Changes.  If your billing address is not correct, you can fix that by clicking Add a new address.  The payment gateway requires that the billing address match the address on file with your bank.
   
   
5. You can also make an update here:  https://www.connectnc.com/change-account-information/